“Financial failure of a critical vendor placed OSTI in jeopardy of meeting its delivery obligations.  OSTI looked to RLCB and with virtually no delay they assumed product production.  Their ability to respond maintained our unblemished record of on time shipments to customers. 

 

As importantly, RLCB maintains an inventory of the controlled MARPAT material which was salient to meeting the delivery schedule.  OSTI increased production quantities and is using RLCB for all MARPAT components because of their outstanding performance. 

 

From our initial discussions to the actual performance, it is very clear that customer satisfaction is not just a concept but it is what RLCB actually does."