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Using DESEX
Orders can be placed and order
status can be checked for DLA items using DESEX (DEfense
Supply
EXpert
System). This essentially allows you to use a touch-tone phone to send or
receive information. It tends to be a bit slower than ordering or checking
status using warfighter.net or the DOD Emall, but if these sites are down, it
can be a good alternative.
DESEX Phone Numbers
You can obtain the phone
number you need to call by going to the following web address:
https://www.desex.com/phone/
You will be able to find the
number for the specific source of supply (S9T, S9G, etc.) on this page, as shown
below:
DESEX Alpha/Numeric
Characters
You will be able to locate the
alpha/numeric codes to use to obtain order status or place an order at the
following address:
https://www.desex.com/help/dtmf.html#alpha
You will see several tables
that will assist you as seen below:
Basic instructions for using
the system are shown below. Simply follow the requests you hear and you will be
able to place orders or receive order status.
Instructions
 | To enter a
Number, press the number on the keypad. |
| To enter a
Letter, press the asterisk (*), followed by the key containing letter (2-9),
followed by the position of the letter (1, 2, 3,) on the key (see DESEX
alphabet
table).
Treat Q and Z as residing on the 1 key.
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| DESEX uses 9
for Yes, since the letter Y is on the 9 key. |
| DESEX uses 6
for No, since the letter N is on the 6 key. |
| DESEX treats
Space like a letter (see DESEX special command
table).
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| To enter a
Command press the asterisk (*) twice followed by the command number (see DESEX
special command
table).
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| For Commands: "C"
for Cancel is on the 2 key, "H" for Help is on the 4 key and "X" for Exit is
on the 9 key. |
Hints
For Using DESEX
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You
may start entering data before a prompt is finished (or even before a prompt
starts). When you press a key, the voice usually stops; if it does not, DESEX
is giving you important information or indication an entry error. Under such
conditions, do not press any key and listen to the message. |
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Before you call DESEX, sort your documents in DODAAC order. After the first
Transaction, DESEX will ask if you wish to use the previous DODAAC. Thus, you
need to enter a DODAAC only once (no matter how many documents there are). |
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If
you forget the field value you just entered, press *** which causes an error
message. You can now start the field entry over again. |
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If
you make an error while entering a new Requisition, you may choose to complete
the Transaction. DESEX will give you a chance to correct any or all fields
before submitting the Requisition for processing. |
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You can erase all entries in the present Transaction and start over by
pressing CANCEL (* * 2). DESEX will place you back at the start of the Main
(Opening) Menu. |
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If
you request a Stock Availability Check before entering a new Requisition,
DESEX has the capability to automatically fill in the stock number and unit of
issue for the new Requisition if the new Requisition is for the same stock
number. |
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If
you are in the middle of a Transaction, and you don't know what to do next,
press HELP (* * 4). When you EXIT (* * 9) the HELP facility, DESEX places you
back to the exact point in the Transaction from which you asked for HELP. |
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When
entering a quantity, you must either enter all 5 digits (example: 0 0 0 1 5)
OR enter only the digits and press # (example: 1 5 #). |
Additional information may be
found on the DESEX website.
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