We are your sales partner…

• We pre-qualify prospects gathering valuable insight, market data and information so your sales people are better prepared before they schedule face to face meetings
• Define and refine what markets are best suited, the fastest growing or not appropriate for you, so that your own sales staff can quickly respond at the right time and the place

We are your emergency response team when…

• You need to immediately notify your customers of a product recall or communicate a change in a mission critical program and you need to document  the validation or notification
• Your own in-house staff is at peak calling capacity and need to overflow, we can help make those calls

Consider us when you need attendance to your next seminar or trade show…

• We will call your attendees and remind them, again and again so your event gets maximum results
• We’ll contact new prospects for you-drive awareness, extend invitations and follow-up with reminders

And we can build your brand awareness…

• We’ll survey the market or introduce your products and services to an entirely new group of potential customers
• Increased agent productivity by shortening average call times and ensuring that agents only handle live calls.
• Increased customer satisfaction by proactively contacting your customers with important product offers and event or early registration reminders.
• Improved sales results by dialing more numbers and contacting more live parties we get you results and more leads.
• Lower costs by not paying for infrastructure, reoccurring T1 circuit fees, or administration costs.  Plus we optimize our dialing resources, so you can focus on what counts---your business! 
• Increased business agility by scaling your call needs up or down without impacting your staff or your customers.

The RLCB Teleservices blended approach, provides customers an end-to-end portfolio of programs which are flexible, modular and custom designed to ensure business objectives are met and results are realized.  We are your partner delivering  “added value” to your customers day in and day out.

• Improved brand image through consistent and accurate handling of customer contacts
• Provide access to accurate, up-to-date information, driving timely customer issue resolution
• Capture customer  information for trend, market analysis and customer acquisition
• Provide flexibility and scalability to accommodate dynamic shifts in volume, workload and staffing requirements
• Support multiple communication channels (telephone, web, e-mail, fax, traditional mail) ensuring customers reach you…on their terms

RLCB's Do Not Call Policy 

Switchboard Operations

RLCB Teleservices Group simplifies the complexities of staffing, managing and operating day to day switchboard operations so you can focus on what counts and leave communications--the simple tasks of answering, messaging, paging and code alerts to us.

We offer flexible programs which can be fully staffed 7 x 24, 365 days a year.  Each of our teleservice group programs is designed to provide onsite escalation leadership, centralized monitoring, comprehensive reporting and event tracking ensuring that all activities are meticulously logged and reported within statues, site specific and within governing polices.

We know what it takes to meet service level performance, adhere to federal patient policies and stringent regulations.  We understand how to attract, train and retain the kind of top level talent patients, families, customers and staff expect. RLCB has the people, processes and technology,  backed with years of experience, comprehensive training programs  and demonstrated ability to delivery expert communications, first response each and every time.  We are your onsite switchboard team prepared to meet demanding; highly critical environments which require instant response because hundreds of lives depend on us….we have been doing it successfully since 1999.