Those We Serve:

Consumers that are blind, legally blind, visually impaired and Deaf-Blind

• Blindness
  • Visual acuity of 20/200 or less in the better eye, with correcting lenses; or a visual field loss in which the peripheral field has contracted to such an extent that the widest diameter of visual field subtends an angular distance no greater than 20 degrees.

• Low Vision/Visually Impaired
  • A subspecialty within the professions of optometry and ophthalmology dealing with individuals who have less than normal vision even with the most accurate conventional prescription available. It can be a result of either congenital or acquired factors.
  • Anyone with non-correctable reduced vision is considered to be visually impaired, and can have a wide range of causes. To qualify for services at RLCB a person must present an eye exam stating that vision is less than 20/70.

RLCB at a Glance:

RLCB, Inc. is a North Carolina based diverse textile manufacturer, distributor and business services provider.  We help companies to grow their business and compete globally by providing turnkey and contracted services.  Our business units provide textile manufacturing services, pick, pack and ship distribution services and comprehensive, mutli-media contact center business services.
 
As a strategic business partner,  we map our processes to what deliver the kind of results your organization needs.  Whether it's textile production or a prototype is what you need...we can get you from drawing to prototype...as well as into full production.   

If  distribution is what you need we offer full pick, pack, ship, assembly, warehousing and distribtuion services---our programs provide end to end, ISO 9001 certified processes to ensure consistent quality.

Our fully staffed, inbound and outbound contact center staff can manage each element from basic order entry to customer service, returns to helping you gain new clients.  Our contact center programs offer a full portfolio of multi-media channels to address what your customers need, when they need it!

With a 42 history of delivering quality products and services on time and within budget, we augment and streamline your production, assembly and distribution needs.  Each program and service we offer is customized and designed to seemlessly deliver...so you can focus on your business, not production, distribution and customer service.
  
Our contract textile manufacturing services provide customers state of the art, Gerber CAD technology and cutting services for precision and quality.  We offer comprehensive services for finished textile, managing all aspects from design/engineering to cutting and sewing to distribution.  Services are available on a contract basis for each segment of the process or an end to end complete solution. 
 
The RLCB Teleservices group offers a range of communications programs from very basic switchboard answering services to complex multi-media contact center services.  Our own state of the art contact center assists clients with message handling, inbound/outbound dialing services, email and web-chat capabilities. Each program is designed to be flexible and scale to meet customer demands for new product launch schedules, special event cycles --even your sales prospecting needs.

Our fully trained contact center staff of specialists are skilled in delivering your message.  We gather survey data for strategic analysis and market intelligence so you can make informed decisions.  We introduce new products and services which build your brand in the marketplace and we drive attendance to your events plus execute reminder calls to ensure maximum results.  Our web-chat and email services mean faster response, increased customer satisfaction and ensure your customers get response when, how and where they expect it.
 
In summary, RLCB produces results for clients.  Today, we cut sew and assemble 6,000 pillows, ship 2,000 Polarfleece jacket-pant sets each month, handle 10,000+ incoming medical facility calls and generate hundreds out outbound calls each and every month for our customers.